Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/237089 
Year of Publication: 
2021
Series/Report no.: 
GLO Discussion Paper No. 913
Publisher: 
Global Labor Organization (GLO), Essen
Abstract: 
Information and communication technology (ICT) challenges traditional assumptions about the capacity to manage workers beyond organizational and physical boundaries. A typology connects a variety of non-traditional work organizations made possible by ICT, including offshoring, outsourcing, remote work, virtual companies, and platforms. A model illustrates how new technology serves as a proximate cause for a revision of social contracts between capital, labor and government reached through bargaining, and how external shocks such as the COVID-19 pandemic, the institutional environment, and limitations in practice influence how technology changes the organization of work. An historical case illustrates the general features of the model, and a review of the outsourcing and offshoring literature provides instructive examples of how features of the model will potentially influence the future of post-pandemic remote work.
Subjects: 
information and communication technology
institutional change
offshoring
outsourcing
remote work
JEL: 
J60
J50
J44
J22
O30
R12
Document Type: 
Working Paper

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