Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/216602
Authors: 
Schiprowski, Amelie
Year of Publication: 
2020
Series/Report no.: 
CESifo Working Paper No. 8206
Publisher: 
Center for Economic Studies and ifo Institute (CESifo), Munich
Abstract: 
Caseworkers are the main human resources used to provide social services. This paper asks if, and how much, caseworkers matter for the outcomes of unemployed individuals. Using large-scale administrative data, I exploit exogenous variation in unplanned absences among Swiss UI caseworkers. I find that individuals who lose a meeting with their caseworker stay unemployed 5% longer. Results show large heterogeneity in the personal impact of caseworkers: the effect of a foregone meeting is zero for caseworkers in the lower half of the productivity distribution, while it amounts to more than twice the average effect for caseworkers in the upper half.
Subjects: 
unemployment insurance
caseworkers
job search
JEL: 
J64
J65
J68
Document Type: 
Working Paper

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