24th European Regional Conference of the International Telecommunication Society, Florence, Italy, 20-23 October 2013
This paper puts together some of the author's previous work on the concept of resilience. It is appropriate for general readers with no background in the topic. It provides abbreviated theoretical foundations for business resilience, including a brief discussion of business organizations as complex adaptive systems and lists their important attributes. This is followed by a short discussion of resilience characteristics that are seen in multiple systems and are an important for systems that must operate under high uncertainty. Resilience strategies are distinguished from resistance strategies, the costs and benefits of both are discussed. Two different types of resilience are identified: static resilience and adaptive resilience. The paper concludes with strategic and tactical recommendations for communication businesses.