Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/339657 
Year of Publication: 
2021
Citation: 
[Journal:] ASEAN Marketing Journal [ISSN:] 2356-2242 [Volume:] 13 [Issue:] 1 [Year:] 2021 [Pages:] 15-39
Publisher: 
Faculty of Economics and Business, Universitas Indonesia, Depok
Abstract: 
Manuscript type: Research Article Research Aims: To further academic knowledge around the topic of value co-creation and to provide a practical strategy for Digital Bank in Indonesia on conducting better co-creation activities. Design/methodology/approach: This research relies on a qualitative method for collecting the primary data through in-depth interviews. Research Findings: Indonesian Bank called Jenius currently practice community-based value co-creation, and it is recommended for the Banks in general to also explore other forms of co-creation initiatives, namely customization, reputation and sensing. These initiatives should be practiced across different stages of coideation, co-evaluation, co-design, co-test and co-launch. To better engage consumers and other external parties in value co-creation activities, Banks can consider driving the involvement with financial driver; learning driver; hedonic driver; and personal, social and psychological driver. Theoretical Contribution/Originality: This research has sucessfuly show different theoretical framework of value co-creation strategy to be implemented in Digital Banking industry, especially in the microbusiness segment and explore what motivates Digital Banking consumers to collaborate in value cocreation. Research limitation/Implications: The scope of this research is limited only to the micro-business segment in Banking and not exploring other segments. This research will also focus on the area of value co-creation only and will not cover other business functional areas such as sales or branding.
Subjects: 
Co-creation
Value Proposition
New Product Development
Digital Bank
The micro-business
Persistent Identifier of the first edition: 
Creative Commons License: 
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Document Type: 
Article

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