Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/333919 
Year of Publication: 
2025
Series/Report no.: 
IU Discussion Papers - Human Resources No. 15 (Dezember 2025)
Publisher: 
IU Internationale Hochschule, Erfurt
Abstract (Translated): 
Emotions play a part in today's and tomorrow's workplaces. Emotions are central to contemporary workplaces and will remain so. There is evidence that conversations between leaders and their employees are increasingly replaced by digital interactions. This study examines how the perception of emotions differs between digital and face-to-face situations. To investigate this, a qualitative interview study was conducted with seven executives from diverse industries. The results show that emotion perception relies on multiple cues, with nonverbal signals being particularly important. The executives acknowledged the challenges, and, in some cases, the opportunities associated with digital formats. This study found no clear evidence that digital formats lead to more misunderstandings than face-to-face interactions. Although the two contexts differ, emotions can be perceived in both. The findings highlight the importance of emotional awareness, reflective practice, and deliberate meeting design to minimize uncertainty and misunderstandings, including the targeted use of digital meetings.
Subjects: 
emotion perception
nonverbal cues
leader-employee communication
hybrid work
Persistent Identifier of the first edition: 
Document Type: 
Working Paper

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