Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/314624 
Year of Publication: 
2025
Series/Report no.: 
IZA Discussion Papers No. 17727
Publisher: 
Institute of Labor Economics (IZA), Bonn
Abstract: 
We study the value of skill management in organizations. In a natural field experiment with 2,582 service technicians, we vary managers' ability to monitor and manage employee skills. We find that removing managers' access to hard information on employee skills reduced training intensity, work performance, and job satisfaction. Combining detailed personnel records and survey data, we show that the intervention lowered employee efforts to identify training needs and managerial attention to employee development. In particular, high-skill employees received less training to broaden their skill set and, in turn, performance losses are driven by higher completion times for complex work assignments.
Subjects: 
skill management
training
performance
field experiment
JEL: 
J24
J28
M12
M53
Document Type: 
Working Paper

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