Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/312219 
Year of Publication: 
2023
Citation: 
[Journal:] Group Decision and Negotiation [ISSN:] 1572-9907 [Volume:] 33 [Issue:] 1 [Publisher:] Springer Netherlands [Place:] Dordrecht [Year:] 2023 [Pages:] 113-145
Publisher: 
Springer Netherlands, Dordrecht
Abstract: 
Group work is a commonly used method of working, and the performance of a group can vary depending on the type and structure of the task at hand. Research suggests that groups can exhibit "collective intelligence"—the ability to perform well across tasks—under certain conditions, making group performance somewhat predictable. However, predictability of task performance becomes difficult when a task relies heavily on coordination among group members or is ill-defined. To address this issue, we propose a technical solution in the form of a chatbot providing advice to facilitate group work for more predictable performance. Specifically, we target well-defined, high-coordination tasks. Through experiments with 64 virtual groups performing various tasks and communicating via text-based chat, we found a relationship between the average intelligence of group members and their group performance in such tasks, making performance more predictable. The practical implications of this research are significant, as the assembly of consistently performing groups is an important organizational activity.
Subjects: 
Group work
Consistent group performance
Group support system
Performance prediction
Automated facilitation
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article
Document Version: 
Published Version

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