Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/307753 
Year of Publication: 
2023
Citation: 
[Journal:] Information Systems Frontiers [ISSN:] 1572-9419 [Publisher:] Springer US [Place:] New York, NY [Year:] 2023 [Pages:] 1-20
Publisher: 
Springer US, New York, NY
Abstract: 
Traffic caused by drivers searching for a free parking space has numerous negative effects, such as increased emissions and noise pollution. Innovative solutions can reduce these negative effects by providing car drivers with better information via a smart parking app. However, smart parking apps currently do not offer overarching solutions which support the entire parking process. Utilizing a service-dominant logic perspective, we examine why such overarching solutions do not emerge, whereas specialized ecosystems flourish. We follow a multiple case study approach and conduct qualitative interviews with three app providers and fourteen associated parking operators in Germany. Our results show how conflicting institutional arrangements at the micro, meso, and macro context levels lead to specialization. Our study deepens the understanding of how conflicting institutional arrangements affect the emergence of service ecosystems, drawing practical recommendations to overcome specialized smart parking apps in favor of overarching solutions.
Subjects: 
Smart parking
Service-dominant logic
Multiple case study
Institutional arrangements
Service ecosystems
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article
Document Version: 
Published Version

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