Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/212910 
Year of Publication: 
2019
Series/Report no.: 
BOFIT Discussion Papers No. 2/2019
Publisher: 
Bank of Finland, Institute for Economies in Transition (BOFIT), Helsinki
Abstract: 
We use a novel, household opinions-based measure – Public Confidence in a Bank – to explore the role of bank-level and system-wide determinants of customers' trust in banks. Our study covers a panel of approximately 260 large Russian commercial banks publicly monitored during 2010–2017. We find that public confidence in a bank is highly sensitive to the industry-level financial stability indicators, but less sensitive to bank-level risk characteristics. This result reveals an important role of overall banking sector stability in determining public perception of the safety and soundness of individual banks.
Subjects: 
financial stability
public confidence
bank failures
customer opinions
online reviews
JEL: 
G21
D14
Persistent Identifier of the first edition: 
ISBN: 
978-952-323-262-4
Document Type: 
Working Paper

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