Bitte verwenden Sie diesen Link, um diese Publikation zu zitieren, oder auf sie als Internetquelle zu verweisen: https://hdl.handle.net/10419/212910 
Erscheinungsjahr: 
2019
Schriftenreihe/Nr.: 
BOFIT Discussion Papers No. 2/2019
Verlag: 
Bank of Finland, Institute for Economies in Transition (BOFIT), Helsinki
Zusammenfassung: 
We use a novel, household opinions-based measure – Public Confidence in a Bank – to explore the role of bank-level and system-wide determinants of customers' trust in banks. Our study covers a panel of approximately 260 large Russian commercial banks publicly monitored during 2010–2017. We find that public confidence in a bank is highly sensitive to the industry-level financial stability indicators, but less sensitive to bank-level risk characteristics. This result reveals an important role of overall banking sector stability in determining public perception of the safety and soundness of individual banks.
Schlagwörter: 
financial stability
public confidence
bank failures
customer opinions
online reviews
JEL: 
G21
D14
Persistent Identifier der Erstveröffentlichung: 
ISBN: 
978-952-323-262-4
Dokumentart: 
Working Paper

Datei(en):
Datei
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