Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/208846 
Authors: 
Year of Publication: 
2013
Series/Report no.: 
PhD Series No. 10.2013
Publisher: 
Copenhagen Business School (CBS), Frederiksberg
Abstract: 
This Ph.D. thesis is concerned with the role of the business intelligence (BI) output in organizational decision-making processes. The primary focus of this thesis is to investigate how this BI output is employed and deployed by decision-makers to shape collective judgement and to reach organizational decisions. Concerning the role of the BI output in decision-making the BI literature is characterized by normative ideas of how the BI output should be used in decision-making and how it can enable people to make better decisions. Most previous work has concerned methods and technologies to collect, store and analyze BI. It has also, assumed a rational approach to decision making where data from information systems are used to inform decisions either by reducing uncertainty, ambiguity or complexity. This study attempts to establish knowledge about the role of the BI output in the IT project prioritization process of the Group IT of the Danske Bank Group. Hence, the starting point of this thesis is a 16-month long interpretive study from March 2010 till July 2011 during which I observed the prioritization process and collected various forms of data. I use a rich dataset built from this longitudinal study of the IT project prioritization process in Group IT where thematic analysis is used to analyze the data. Overall, the study operates under the interpretive paradigm, which assumes that the world and knowledge are socially constructed.
Persistent Identifier of the first edition: 
ISBN: 
9788792977335
Creative Commons License: 
cc-by-nc-nd Logo
Document Type: 
Doctoral Thesis

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