Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/123259
Authors: 
Makkonen, Hannu
Year of Publication: 
2015
Citation: 
[Journal:] jbm - Journal of Business Market Management [ISSN:] 1864-0761 [Volume:] 8 [Year:] 2015 [Issue:] 3 [Pages:] 476-497
Abstract: 
The focal study considers the variety in recent perspectives on value and value creation in service as a stimulant to explicate and organize differences to build toward integrative understanding. The purpose of the study is to provide a categorization of the perspectives on value and value creation and to propose an integrative framework that illustrates how value, value creation, and the service process relate to each other. The study presents a conceptual analysis on the value creation and service literatures and employs the activity system model to structure relevant elements into an integrative research framework. The study contributes to the current understanding by defining and organizing the underpinning elements of value creation and service processes as well as explicating their mutual interface in the context of service systems. This aims to deliver conceptual clarity and a base for further research.
Subjects: 
Interactive value formation
Value co-creation
Service co-production
Service-dominant logic
Customer-dominant logic
Activity system model
Persistent Identifier of the first edition: 
Creative Commons License: 
http://creativecommons.org/licenses/by-nd/3.0/
Document Type: 
Article

Files in This Item:
File
Size
354.35 kB





Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.