Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/101417
Authors: 
Maldonado, Edgar
van Gorp, Annemijn
Pogrebnyakov, Nicolai
Year of Publication: 
2014
Series/Report no.: 
25th European Regional Conference of the International Telecommunications Society (ITS), Brussels, Belgium, 22-25 June 2014
Abstract: 
The popularity and ubiquity of social media (SM) have permeated private and public institutions. These last ones, and in particular those governmental agencies that deal with emergencies, have begun using social media in their operations. The impact of SM as a tool within emergency relief organizations and their external activities is still under research. Using qualitative and quantitative data this study aims to identify the various ways in which emergency responders use social media. The study also analyzes for which purposes emergency responders use SM and the impact this has on the organization.
Subjects: 
Social media
emergency response
organizational IT adoption
Document Type: 
Conference Paper

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