EconStor >
The Economic and Social Research Institute (ESRI), Dublin >
ESRI Working Papers, The Economic and Social Research Institute (ESRI) >

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10419/50171
  
Title:Estimating the impact of access conditions on service quality in post PDF Logo
Authors:Swinand, Gregory
O'Toole, Conor
Lyons, Seán
Issue Date:2010
Series/Report no.:ESRI working paper 343
Abstract:Third party access to postal networks can be made subject to a range of access conditions. While the pricing of postal network access has received much research attention, the effects of access on quality of service have received less. Using data on international postal services in a large panel of European countries, we estimate an econometric model of average time-to-delivery for letter post, including a range of access conditions. We find that several access conditions have a significant association with service quality. Appropriate access conditions may improve service quality.
Subjects:postal services
service quality
network access
JEL:L87
Document Type:Working Paper
Appears in Collections:ESRI Working Papers, The Economic and Social Research Institute (ESRI)

Files in This Item:
File Description SizeFormat
632224754.pdf267.4 kBAdobe PDF
No. of Downloads: Counter Stats
Download bibliographical data as: BibTeX
Share on:http://hdl.handle.net/10419/50171

Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.