Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/79248
Authors: 
Walther, Sebastian
Phadke, Gaurang
Eymann, Torsten
Year of Publication: 
2012
Series/Report no.: 
Bayreuther Arbeitspapiere zur Wirtschaftsinformatik 53
Abstract: 
The paper describes the development of an agent-based simulation tool for hospital managers to manage their productivity of services, especially in the context of supporting services like patient transport logistics. The learning cockpit allows hospital managers to see how the change of inputs changes the overall perceived customer values of all stakeholders and therefore to get a visualization of the impacts their decisions cause. The paper introduces the general research domain service-productivity, followed by a description of the development steps of artefact creation. The learning cockpit is part of a research project called BELOUGA, which is funded by the German government.
Persistent Identifier of the first edition: 
Document Type: 
Working Paper

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