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Erscheinungsjahr: 
2020
Quellenangabe: 
[Journal:] Organization Management Journal (OMJ) [ISSN:] 1541-6518 [Volume:] 17 [Issue:] 1 [Year:] 2020 [Pages:] 43-58
Verlag: 
Emerald, Leeds
Zusammenfassung: 
Purpose - The emerging literature on computer-mediated communication at the study lacks depth in terms of elucidating the consequences of the effects of incivility on employees. This study aims to compare face-toface incivility with incivility encountered via e-mail on both task performance and performance evaluation. Design/methodology/approach - In two experimental studies, the authors test whether exposure to incivility via e-mail reduces individual task performance beyond that of face-to-face incivility and weather exposure to that incivility results in lower performance evaluations for third-parties. Findings - The authors show that being exposed to cyber incivility does decrease performance on a subsequent task. The authors also find that exposure to rudeness, both face-to-face and via e-mail, is contagious and results in lower performance evaluation scores for an uninvolved third party. Originality/value - This research comprises an empirically grounded study of incivility in the context of e-mail at study, highlights distinctions between it and face-to-face rudeness and reveals the potential risks that cyber incivility poses for employees.
Schlagwörter: 
Email
Performance evaluation
Incivility
Workplace communication
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