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Erscheinungsjahr: 
2024
Quellenangabe: 
[Journal:] Entrepreneurial Business and Economics Review (EBER) [ISSN:] 2353-8821 [Volume:] 12 [Issue:] 4 [Year:] 2024 [Pages:] 135-156
Verlag: 
Krakow University of Economics, Centre for Strategic and International Entrepreneurship, Krakow
Zusammenfassung: 
Objective: The objective of the article is to investigate the impact of a foreign multi-sided digital platform's (MSP) e-shopping quality (quality of information, payment security, consumer service), image, perceived legal protection of cross-border online purchases on beliefs and attitudes towards cross-border e-purchases on foreign MSPs, along with their influence on e-consumer intentions to purchase, and foreign MSP's country of location as a moderator (EU and USA vs. China). Research Design & Methods: We surveyed a representative sample of 810 Poles and analysed the gathered data with PLS-SEM. Findings: Beliefs (with the critical role of trust) and foreign MSPs' ease of use significantly impact e-purchases on foreign MSPs, which is determined by online shopping quality, the image of a foreign MSP, and perceived legal protection of e-purchases. There are differences between consumers purchasing via Western vs. Chinese MSPs regarding the influence of payment security on ease of use and influence on trust in a foreign MSP of the following antecedents: consumer service on a given MSP, its reputation, and perception of prices/costs. Implications & Recommendations: This article offers valuable insights into e-consumer behaviour useful to MSPs' managers. Contribution & Value Added: This article develops literature on cross-border e-commerce, especially e-consumer behaviour on MSPs, by examining new factors relevant to online shopping on foreign MSPs and considering the moderating role of an MSP's country of location.
Schlagwörter: 
antecedents of cross-border e-shopping
multi-sided digital platforms (MSPs)
cross-bor-der e-commerce (CBEC)
purchase intentions
JEL: 
M16
M31
F23
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