Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/323569 
Year of Publication: 
2025
Citation: 
[Journal:] Electronic Markets [ISSN:] 1422-8890 [Volume:] 35 [Issue:] 1 [Article No.:] 29 [Publisher:] Springer Berlin Heidelberg [Place:] Berlin/Heidelberg [Year:] 2025
Publisher: 
Springer Berlin Heidelberg, Berlin/Heidelberg
Abstract: 
Abstract Digital nudging in smart home apps promotes energy conservation behavior in everyday life, helping to mitigate climate change. Prior research demonstrates the promising effect of the digital nudging element eco-feedback supporting behavioral change. However, the effect depends on adopting and using smart home apps with eco-feedback integrated. Hence, investigating user preferences concerning eco-feedback nudges is crucial in developing smart home apps that satisfy users. Considering the eco-feedback nudge features derived from a structured literature review, we conducted two user surveys approximately one year apart and assessed user satisfaction using the Kano model. The Kano model categorizes these features according to whether the user expects the feature or not, and whether the feature has a positive effect on user satisfaction when implemented or a negative effect when not implemented. As a result, we examine the impact of different eco-feedback nudge features on user satisfaction. Our study evaluates the robustness of user satisfaction over time and thereby adds another perspective to the traditional focus on the effectiveness of these nudges. Combining both perspectives – effectiveness and user satisfaction – is valuable for developers and providers of smart home apps to suggest which eco-feedback nudge features to incorporate.
Subjects: 
Digital nudging
Feedback
Smart home app
Energy conservation behavior
User satisfaction
Persistent Identifier of the first edition: 
Additional Information: 
C83;D12;D91;Q01;Q40
Creative Commons License: 
cc-by Logo
Document Type: 
Article
Document Version: 
Published Version
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