Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/316695 
Authors: 
Year of Publication: 
2025
Series/Report no.: 
Forschung Aktuell No. 04/2025
Publisher: 
Institut Arbeit und Technik (IAT), Gelsenkirchen
Abstract: 
Digitalisation in the public sector presents both opportunities and challenges, impacting working conditions, work organisation and social dialogue, yet research on its effects remains limited, especially in Germany. In particular, the role of digitalisation in shaping work dynamics, workload distribution and the health of public-sector employees remains an understudied area of inquiry. "DIGIQU@LPUB", the European research project explored the impact of digitalisation on public administration, hospitals and the electricity sector, highlighting key concerns such as staff shortages, work intensification and the need for improved digital infrastructure. While digitalisation enhances efficiency and worklife balance, it also increases workload and stress, necessitating comprehensive training and stronger workplace agreements to address emerging challenges. A balanced approach is required to ensure that digitalisation fosters service quality and fair working conditions in shaping the future of digital work in public services.
Subjects: 
Digitalisation
industry analysis
skilled labour shortage
employee participation
digital transformation
working conditions
representation of interests
Germany's public service
Persistent Identifier of the first edition: 
Document Type: 
Research Report

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