Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/309608 
Year of Publication: 
2016
Citation: 
[Journal:] International Journal of Management and Economics [ISSN:] 2543-5361 [Volume:] 49 [Issue:] 1 [Year:] 2016 [Pages:] 135-155
Publisher: 
De Gruyter Open, Warsaw
Abstract: 
The e-commerce market has been developing very rapidly and changing traditional distribution systems. The development of online channels is matched by a similar evolution of companies' logistics systems. As a consequence, logistics processes management now significantly influences e-customer service quality, which has emerged as a competitive advantage. The main goal of this paper is to identify e-commerce business models, modern distribution channels and management tools that would facilitate a continuous improvement in e-customer logistics service. Based on the literature and interviews with e-commerce services providers, we provide a plethora of good and best practices useful for managers in the rapidly developing and highly competitive e-commerce business.
Subjects: 
e-customer logistics service
multi- and omnichannel distribution
cooperation on the e-market
JEL: 
L21
L81
M15
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by-nc-nd Logo
Document Type: 
Article

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