Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/294598 
Year of Publication: 
2023
Citation: 
[Journal:] Cogent Business & Management [ISSN:] 2331-1975 [Volume:] 10 [Issue:] 3 [Article No.:] 2250264 [Year:] 2023 [Pages:] 1-15
Publisher: 
Taylor & Francis, Abingdon
Abstract: 
The study investigates the effect of service quality on revisit intention and the mediating role of destination image. Data were gathered from tourists who visited ZimParks tourist destinations (n = 400) using structured questionnaires. The study adopted a cross-sectional survey. Findings show that service quality positively influences revisit intention. Service quality is found to have a positive impact on destination image. Findings also reveal that destination image significantly impacts revisit intention. Destination image was found to mediate the effect of service quality on revisit intention. The findings contribute to the existing body of tourism and marketing literature. Destination Management Companies (DMCs) are advised to consider service quality and destination image when developing strategies to improve tourist revisit intention.
Subjects: 
destination image
revisit intention
service quality
Zimbabwe Parks and Wildlife Management Authority
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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