Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/294106 
Year of Publication: 
2023
Citation: 
[Journal:] European Research on Management and Business Economics (ERMBE) [ISSN:] 2444-8834 [Volume:] 29 [Issue:] 1 [Article No.:] 100203 [Year:] 2023 [Pages:] 1-8
Publisher: 
Elsevier, Amsterdam
Abstract: 
This paper addresses the study of the antecedents and consequences of satisfaction of a company with its main supplier from different variables highlighted in the literature. Specifically, the objective is to analyse the effect of trust, commitment and switching costs on satisfaction, as well as the effect of this satisfaction on co-creation of value, continuity of the relationship and Information and Communication Technology coordination. To achieve this goal, a structural equation model was estimated with a sample of 256 tourist agencies. The results confirm the proposed relationships to explain the satisfaction process. The trust of the tourism company with its main supplier is the main antecedent of satisfaction with the relationship. The satisfaction of the tourism company with its supplier contributes to the co-creation of value and improves Information and Communication Technology coordination. Interesting theoretical implications and for management of relationships between companies are shown.
Subjects: 
SatisfactionTrust
Commitment
Value co-creation
JEL: 
M31
Z31
Z33
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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