Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/169078
Authors: 
Iacovoiu, Viorela
Stancu, Adrian
Year of Publication: 
2017
Citation: 
[Journal:] Amfiteatru Economic Journal [ISSN:] 2247-9104 [Volume:] 19 [Year:] 2017 [Issue:] 45 [Pages:] 381-396
Abstract: 
This study highlights the relationship between the competitive environment in the domestic banking sector and the protection of consumers’ rights and interests. The research is focused on three areas: analysis of the competitive environment, based on detailed analysis of the degree of concentration, the average interest rate s pread on loans and deposits, and clients’ mobility; analysis of the distribution and causes of the complaints made by consumers of banking products and services ; the correlation between the bank's market share and the number of complaints registered by it, using the ranks difference correlation nonparametric Spearman's test. The results of the analysis highlighted a strong and direct relationship between the competitive position of the bank and the number of the complaints it registered, proving that the competitive environment in the banking sector does not ensure the real protection of consumers’ rights and interests . Considering the results of the research, we proposed at the end of the study, clear and consistent measures in order to: improve the consumers’ financial literacy; reduce information asymmetry and stimulate competition in the banking sector; increase consumers’ trust in the financial sector; generate beneficial and sustainable effects .
Subjects: 
competition
consumer protection
banking sector
Herfindahl-Hirschman Index
client mobility
complaint
Spearman’s correlation coefficient
JEL: 
D18
G21
G28
Creative Commons License: 
http://creativecommons.org/licenses/by/4.0/
Document Type: 
Article

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