Bitte verwenden Sie diesen Link, um diese Publikation zu zitieren, oder auf sie als Internetquelle zu verweisen: https://hdl.handle.net/10419/168843 
Erscheinungsjahr: 
2014
Quellenangabe: 
[Journal:] Amfiteatru Economic Journal [ISSN:] 2247-9104 [Volume:] 16 [Issue:] 36 [Publisher:] The Bucharest University of Economic Studies [Place:] Bucharest [Year:] 2014 [Pages:] 550-562
Verlag: 
The Bucharest University of Economic Studies, Bucharest
Zusammenfassung: 
In the financial market of insurance, consumer protection represents an important component contributing to the stability, discipline and efficiency of the market. In this respect, the activity of educating and informing insurance consumers on ensuring and exercising their right to claim plays a leading role in the mechanism of consumer protection. This study aims to improve the decision-making capacity of the financial services consumers from the Romanian insurance market through better information on ensuring and exercising their right to claim under the legislation. Thus, by applying three data analysis techniques – principal components analysis, cluster analysis and discriminant analysis – to the data regarding the petitions that were registered by the 41 insurance companies which operated in the Romanian market in 2012, a classification that assesses the insurance market transparency is achieved, resulting in a better information for consumers and, hence, the improvement of their protection through reducing the level of transactions that are harmful to consumers.
Schlagwörter: 
the right to be informed
claims
financial services
insurance market
data analysis techniques
JEL: 
C49
G22
D18
Creative-Commons-Lizenz: 
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Dokumentart: 
Article

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