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Xu, Ying
Maitland, Carleen F.
Year of Publication: 
Series/Report no.: 
2015 Regional Conference of the International Telecommunications Society (ITS), Los Angeles, CA, 25-28 October, 2015
In this study, we examine how refugees in the Middle East stay connected through various communication services. Our findings are based on survey data collected in Za'atari Syrian refugee camp in Jordan. First, we find that social media such as WhatsApp and Facebook are used more frequently compared to mobile voice, SMS, Skype and email. Second, the demographic variables of sex and education level were found to be significant predictors in the choice of communication services in Jordan but have no significant effect in explaining past choices in Syria. In Jordan, men are more likely to use mobile voice, Viber and email, and people with higher education tend to use Viber. These findings provide quantitative evidence of the usage behaviors of refugees, providing valuable information for service providers as well as a basis for future research.
Mobile Phone
Refugee Camp
Forced Migration
Information Need
Communication Behavior
Survey Study
Confirmatory Factor Analysis
Document Type: 
Conference Paper

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