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Year of PublicationTitleAuthor(s)
2001Measuring customer satisfaction with the controllable elements of the in-store shopping experienceTerblanche, N. S.; Boshoff, C.
2004The in-store shopping experience: A comparative study of supermarket and clothing store customersTerblanche, N. S.; Boshoff, C.
2005Offline/online brand element transmutation and tangible/intangible product characteristics within various South African retail brand categories: An exploratory studyKruger, H.; Fourie, L. C.H.; Terblanche, N. S.
2006A generic instrument to measure customer satisfaction with the controllable elements of the in-store shopping experienceTerblanche, N. S.; Boshoff, C.
2013Building long-term marketing relationships: New perspectives on B2B financial servicesTheron, E.; Terblanche, N. S.; Boshoff, C.
2010Quality, value, satisfaction and loyalty amongst race groups: A study of customers in the South African fast food industryTerblanche, N. S.; Boshoff, C.
2001Measuring customer satisfaction with some of the controllable elements of the total retail experience: An exploratory studyTerblanche, N. S.; Boshoff, C.
2006The relationship between a satisfactory in-store shopping experience and retailer loyaltyTerblanche, N. S.; Boshoff, C.
2013HIV/Aids fear appeal advertisements directed at different market segments: Some considerations for corporate sponsors and NPO'sTerblanche-Smit, M.; Terblanche, N. S.
2006An application of the American customer satisfaction index (ACSI) in the South African motor vehicle industryTerblanche, N. S.