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Results 1-10 of 21.
Year of PublicationTitleAuthor(s)
2009ECOROM – Indicators System Proposal of Quality Certification in Ecotourism
In: volume: 11, 2009, issue: 26, p. 330-338
Remus, Hornoiu; Ovidiu, Tanase Mihai; Puiu, Nistoreanu
2009Performance Assessment of the Training Service Providers in Romania related to the Criteria of the Common Quality Assurance Framework
In: volume: 11, 2009, issue: 26, p. 247-259
Olaru, Marieta; Albescu, Felicia; Paraschiv, Dorel; Stoleriu, Ghiorghita; Langa, Claudia Adriana
2009Using the European Model of Total Quality Management to assess the Performance of Organizations. Case Study on Educational Services
In: volume: 11, 2009, issue: 26, p. 402-411
Ioncica, Maria; Negoita, Iolanda Magdalena; Petrescu, Eva-Cristina; Ioncica, Diana
2009Study regarding Customer Perception of Healthcare Service Quality in Romanian Clinics, Based on their Profile
In: volume: 11, 2009, issue: 26, p. 298-304
Prejmerean, Cornelia; Vasilache, Simona
2009Some Thoughts on Financial Innovation and Financial Crises
In: volume: 11, 2009, issue: 26, p. 522-532
Palmerio, Giovanni
2009Customer Contribution to improving Service Quality in the Hospitality Industry
In: volume: 11, 2009, issue: 26, p. 441-450
Vasile, Dragos Constantin
2009Managing Service Quality within the Knowledge-Based Economy: Opportunities and Challenges
In: volume: 11, 2009, issue: 26, p. 373-382
Plumb, Ion; Zamfir, Andreea
2009Considerations Regarding Quality Management in Services as a Marketing Instrument for Increasing Customers' Satisfaction in Tourism Products
In: volume: 11, 2009, issue: 26, p. 412-418
Teodorescu, Nicolae; Stancioiu, Aurelia–Felicia; Mitu, Augustin
2009Organizational Memory: an Approach from Knowledge Management and Quality Management of Organizational Learning Perspectives
In: volume: 11, 2009, issue: 26, p. 473-481
Vrîncianu, Marinela; Anica-Popa, Liana; Anica-Popa, Ionut
2009Quality Assurance in the Japanese Universities
In: volume: 11, 2009, issue: 26, p. 574-584
Toma, Sorin-George; Naruo, Shinji