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dc.contributor.authorMedina Molina, Cayetanoen
dc.contributor.authorRufín Moreno, Ramónen
dc.contributor.authorRey Moreno, Manuelen
dc.date.accessioned2011-08-11-
dc.date.accessioned2012-01-10T14:16:44Z-
dc.date.available2012-01-10T14:16:44Z-
dc.date.issued2011-
dc.identifier.citation|aInvestigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)|c1135-2523|v17|h1|nElsevier|lAmsterdam|y2011|p57-73en
dc.identifier.pidoi:10.1016/S1135-2523(12)60044-6en
dc.identifier.urihttp://hdl.handle.net/10419/54552-
dc.description.abstractThe present research focuses on the differences that the tourists' belonging to two unlike cultural groups - i.e., low uncertainty avoidance individualists versus high uncertainty avoidance collectivists - imposes on the performance of the model explaining the generation of satisfaction and loyalty by tourists. The hypothetical effect of mediating or moderating variables on the relationship between satisfaction and loyalty is also addressed. Specifically the role of consumers' adjusted expectations as mediating the relationship between satisfaction and loyalty is included in the cognitive-affective explanatory model used in the research. Some results are found that show relevant differences in the behavior of the individuals pertaining to each of the groups considered.en
dc.language.isospaen
dc.publisher|aElsevier |cAmsterdamen
dc.subject.jelM31en
dc.subject.jelC31en
dc.subject.jelZ13en
dc.subject.ddc330en
dc.subject.keywordadjusted expectationsen
dc.subject.keywordcultural groupsen
dc.subject.keywordemotionsen
dc.subject.keywordsatisfactionen
dc.subject.keywordsoyaltyen
dc.titleEl papel moderador de la cultura en la generacion de statisfacción y lealtad-
dc.typeArticleen
dc.identifier.ppn665753705en
dc.rightshttp://www.econstor.eu/dspace/Nutzungsbedingungenen
dc.rights.licensehttps://creativecommons.org/licenses/by-nc-nd/3.0/en
econstor.citation.journaltitleInvestigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)en
econstor.citation.issn1135-2523en
econstor.citation.volume17en
econstor.citation.issue1en
econstor.citation.publisherElsevieren
econstor.citation.publisherplaceAmsterdamen
econstor.citation.year2011en
econstor.citation.startpage57en
econstor.citation.endpage73en

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