Bitte verwenden Sie diesen Link, um diese Publikation zu zitieren, oder auf sie als Internetquelle zu verweisen: https://hdl.handle.net/10419/97303 
Erscheinungsjahr: 
2014
Schriftenreihe/Nr.: 
ESMT Working Paper No. 14-04
Verlag: 
European School of Management and Technology (ESMT), Berlin
Zusammenfassung: 
In luxury brand management, experiences are essential. However, most of what we know about designing customer experiences originates from work developed with and/or for mass brands. Luxury brands are conceptually different and require a specific approach to brand management. Using a grounded theory approach, we present a framework consisting of seven principles to design luxury experience. Our research suggests that to create a true luxury experience brands should go beyond traditional frameworks of brand management. By compiling best practices and the commonalities amongst the interviewed companies' most successful efforts to create a luxury experience, the framework can help brands to implement a trading-up strategy: Luxury brands can enhance their desirability by offering a true luxury experience and non-luxury brands can adopt principles of luxury experience and become life-style brands.
Schlagwörter: 
Brand management
luxury brands
luxury marketing
emotions
customer experience
experience design
luxury consumption
Persistent Identifier der Erstveröffentlichung: 
Dokumentart: 
Working Paper

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