Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/88473
Authors: 
Grove, Nico
Agic, Damir
Sedlmeir, Joachim
Year of Publication: 
2013
Series/Report no.: 
24th European Regional Conference of the International Telecommunication Society, Florence, Italy, 20-23 October 2013
Abstract: 
Technological progress allows Internet Service Providers (ISPs) to carry out network manage-ment practices in a discriminatory fashion without being detected by their customers. This creates an opportunity that providers will exploit this information asymmetry in an opportunistic way by blocking and/or throttling certain services and applications without informing their customers in an adequate fashion that their Internet service is a restricted one. The main objective of this paper is to investigate the extent to which reporting policies - as im-plemented through the General Terms and Conditions (GTCs) - of selected ISPs match with the display of discriminatory behavior by those ISPs as shown by Grove & Agic, (2012). Our analysis examines whether ISPs in Europe and the USA are informing their subscribers adequately about discriminatory traffic management. We, thus, analyze GTCs, signed between ISPs and their subscribers by applying a cross-country/provider approach, focusing on three main aspects of the contractual agreement: (1) availability of service, (2) obligations of the customers and (3) the contractual agreements concerning any intervention in services by ISPs...
Subjects: 
Network Neutrality
General Terms and Conditions
Regulation
Telecommunications
User Discrimination
JEL: 
D22
D63
G13
I38
K23
L86
Document Type: 
Conference Paper

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