Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/87194
Authors: 
Neuts, Bart
Romao, Joao
Nijkamp, Peter
van Leeuwen, Eveline
Year of Publication: 
2013
Series/Report no.: 
Tinbergen Institute Discussion Paper 13-138/VIII
Abstract: 
Innovations in information and communication technologies (ICT) in recent decades have had profound implications for tourism services, promotion, or distribution. We apply a Structural Equations Model (SEM) to analyse the relationships between the characteristics of tourists visiting Amsterdam, the importance they attach to different kinds of information contents available on the Internet, and the actual performance of the city as a tourism destination, measured by the expenditures and the duration of stay of the visitors. Findings indicate that the choice of e-services depends on the travel motive, age, education, income, gender, nationality, and length of stay. Furthermore, use of e-forums and virtual tours was found to significantly affect local expenditure.
Subjects: 
ICT
Internet
mediatisation
destination
tourism performance
JEL: 
C51
M31
L83
Document Type: 
Working Paper

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