Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/74081
Authors: 
Fiorio, Carlo
Florio, M.
Salini, S.
Ferrari, P.
Year of Publication: 
2007
Series/Report no.: 
Nota di Lavoro, Fondazione Eni Enrico Mattei 2.2007
Abstract: 
The research question addressed by this paper is a simple one: are European consumers happy with the services provided by the utilities after two decades of reforms? We focus on electricity, gas, water, telephone in the EU 15 Member States. The variables we analyse are consumers’ satisfaction with accessibility, price and quality, as reported in three waves of Eurobarometer survey, 2000-2002-2004, comprising around 47,000 observations. We use ordered logit models to analyze the impact of privatization and regulatory reforms, as represented by an OECD dataset, controlling for individual and country characteristics. Our results do not support a clear association between consumers’ satisfaction and a standard reform package of privatization, vertical disintegration, liberalization.
Subjects: 
Consumers’ Satisfaction
Gas
Electricity
Telephone
Water
Eurobarometer
JEL: 
L94
L95
L96
L50
Document Type: 
Working Paper

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