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Denton, Margaret
Ploeg, Jenny
Tindale, Joseph
Hutchison, Brian
Brazil, Kevin
Akhtar-Danesh, Noori
Quinlan, Monica
Lillie, Jean
Millen Plenderleith, Jennifer
Boos, Linda
Year of Publication: 
Series/Report no.: 
QSEP Research Report, McMaster University 440
Previous findings on older adults' awareness of community support services (CSSs) have been inconsistent and marred by acquiescence or over-claiming bias. To address this issue, this study used a series of 12 vignettes to describe common situations faced by older adults for which CSSs might be appropriate. In telephone interviews, 1,152 adults aged 50 years and over were read a series of vignettes and asked if they were able to identify a community organization or agency that they may turn to in that situation. They were also asked about their most important sources of information about CSSs. The findings show that, using a vignette methodology, awareness of CSSs is much lower than previously thought. The most important sources of information about CSSs included information and referral sources, the telephone book, doctors' offices, and word of mouth.
community support services
acquiescence bias
vignette methodology
Document Type: 
Working Paper
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