Denton, Margaret Ploeg, Jenny Tindale, Joseph Hutchison, Brian Brazil, Kevin Akhtar-Danesh, Noori Quinlan, Monica Lillie, Jean Millen Plenderleith, Jennifer Boos, Linda
Year of Publication:
QSEP Research Report, McMaster University 440
Previous findings on older adults' awareness of community support services (CSSs) have been inconsistent and marred by acquiescence or over-claiming bias. To address this issue, this study used a series of 12 vignettes to describe common situations faced by older adults for which CSSs might be appropriate. In telephone interviews, 1,152 adults aged 50 years and over were read a series of vignettes and asked if they were able to identify a community organization or agency that they may turn to in that situation. They were also asked about their most important sources of information about CSSs. The findings show that, using a vignette methodology, awareness of CSSs is much lower than previously thought. The most important sources of information about CSSs included information and referral sources, the telephone book, doctors' offices, and word of mouth.
aging community support services awareness knowledge acquiescence bias vignette methodology