Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/58856
Authors: 
de Grip, Andries
Sauermann, Jan
Sieben, Inge
Year of Publication: 
2011
Series/Report no.: 
Discussion Paper series, Forschungsinstitut zur Zukunft der Arbeit 6164
Abstract: 
In this paper, we estimate tenure-performance profiles using unique panel data that contain detailed information on individual workers' performance. We find that a 10 per cent increase in tenure leads to an increase in performance of 5.5 per cent of a standard deviation. This translates to an average performance increase of about 75 per cent within the first year of the employment relationship. Furthermore, we show that there are peer effects in learning on-the-job: Workers placed in teams with more experienced and thus more productive peers perform significantly better than those placed in teams with less experienced peers. An increase in the average team tenure by one standard deviation leads to an increase of 11 to 14 per cent of a standard deviation in performance.
Subjects: 
tenure-performance profiles
experience
learning on-the-job
peer effects
productivity
call centres
JEL: 
J24
D24
L89
Persistent Identifier of the first edition: 
Document Type: 
Working Paper

Files in This Item:
File
Size
409.37 kB





Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.