Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/54958 
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dc.contributor.authorEngelstätter, Benjaminen
dc.contributor.authorSarbu, Mirunaen
dc.date.accessioned2012-01-26-
dc.date.accessioned2012-01-31T14:13:42Z-
dc.date.available2012-01-31T14:13:42Z-
dc.date.issued2011-
dc.identifier.urihttp://hdl.handle.net/10419/54958-
dc.description.abstractSocial enterprise software is a highly promising software application for firms, though it is still in an infancy state. It offers rapid real-time information transfer based on business collaboration tools or instant messaging. The software collects and processes customer data from surveys, consumer feedback, reviews, blogs or social networks. This enables firms to build up detailed customer profiles potentially anticipating upcoming trends. We analyze the determinants of social enterprise software adoption based on the literature on the adoption of new technologies. In our analysis, we control for factors like firm size, intensity of information and communication technology, human capital and international competitive situation. Exploiting recent German firm-level data and a model controlling for sample selection, the results reveal that firms with highly qualified workers, a large share of young employees and international business activity are more likely to adopt social enterprise software. Larger and more ICT-intensive firms and recent innovators also have a higher propensity to use social enterprise software. In addition, firms belonging to the service sector are more eager to implement social enterprise software applications than manufacturing firms.en
dc.language.isoengen
dc.publisher|aZentrum für Europäische Wirtschaftsforschung (ZEW) |cMannheimen
dc.relation.ispartofseries|aZEW Discussion Papers |x11-078en
dc.subject.jelL10en
dc.subject.jelM20en
dc.subject.jelO31en
dc.subject.ddc330en
dc.subject.keywordenterprise softwareen
dc.subject.keywordsocial softwareen
dc.subject.keywordsocial enterprise softwareen
dc.subject.stwSocial Softwareen
dc.subject.stwBetriebliches Informationssystemen
dc.subject.stwInnovationsdiffusionen
dc.subject.stwDeutschlanden
dc.titleThe adoption of social enterprise software-
dc.typeWorking Paperen
dc.identifier.ppn684259982en
dc.rightshttp://www.econstor.eu/dspace/Nutzungsbedingungenen
dc.identifier.repecRePEc:zbw:zewdip:11078en

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