Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/54527
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dc.contributor.authorCorreia Loureiro, S. M.en_US
dc.contributor.authorMiranda González, F. J.en_US
dc.date.accessioned2011-08-08en_US
dc.date.accessioned2012-01-10T14:13:57Z-
dc.date.available2012-01-10T14:13:57Z-
dc.date.issued2010en_US
dc.identifier.citationInvestigaciones europeas de dirección de la empresa (IEDEE) |c1135-2523 |v16 |y2010 |h2 |p27-41en_US
dc.identifier.urihttp://hdl.handle.net/10419/54527-
dc.description.abstractThe health service quality has been discussed in several organizations committed with the development of the programs and actions capable to attend the expectations of their patients. The aim of this work is to analyze the relationship among the variables quality, satisfaction, image, trust and loyalty (in the perspective of the recommendation and return) in the context of the emergency care in the Portugal Center Area. For such the Partial Least Squares technique was applied to a structural model. The results show that the image or reputation of the service of urgencies doesn't contribute in a significant way to increase the trust in it, nor for the recommendation to other people. Trust is reached, above all, through the perceived quality. Patients' satisfaction contributes to the recommendation of the service to the family and friends and to return in case it is necessary. The hospital top management is due of the importance of reducing the time of wait, improving the organization of the initial screen of the patients, and showing a real concern with the well-being of the patients to increase satisfaction and trust in the urgency service.en_US
dc.language.isospaen_US
dc.publisher|aAcademia Europea de Dirección y Economia de la Empresa (AEDEM) |cVigoen_US
dc.subject.jelM31en_US
dc.subject.ddc330en_US
dc.subject.keywordqualityen_US
dc.subject.keywordsatisfactionen_US
dc.subject.keywordrecommendationen_US
dc.subject.keywordtrusten_US
dc.subject.keywordimageen_US
dc.titleCalidad y satisfacción en el servicio de urgencias hospitalarias: Análisis de un hospital de la zona centro de Portugalen_US
dc.typeArticleen_US
dc.identifier.ppn665531133en_US
dc.rightshttp://www.econstor.eu/dspace/Nutzungsbedingungenen_US

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