Bitte verwenden Sie diesen Link, um diese Publikation zu zitieren, oder auf sie als Internetquelle zu verweisen: https://hdl.handle.net/10419/54479 
Erscheinungsjahr: 
2009
Quellenangabe: 
[Journal:] Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE) [ISSN:] 1135-2523 [Volume:] 15 [Issue:] 3 [Publisher:] Elsevier [Place:] Amsterdam [Year:] 2009 [Pages:] 135-148
Verlag: 
Elsevier, Amsterdam
Zusammenfassung: 
The aim of this paper is to identify the dimensions for organisation knowledge and quality management in order to help researchers to measure both terms and their impacts on performance in future studies. A literature review about knowledge management and qualitymanagement is carried out to that end. The results of this paper show that the dimensions for knowledge management are the following: creation, transfer and storage, and application and use. Similarly, the dimensions for quality management are identified (amongst others, leadership, people management, and customer focus). According to this review, the paper proposes dimensions to measure both terms.
Schlagwörter: 
organisational learning
knowledge management
learning organisation
organisation knowledge
quality management
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