Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/54478 
Year of Publication: 
2009
Citation: 
[Journal:] Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE) [ISSN:] 1135-2523 [Volume:] 15 [Issue:] 3 [Publisher:] Elsevier [Place:] Amsterdam [Year:] 2009 [Pages:] 33-54
Publisher: 
Elsevier, Amsterdam
Abstract: 
This paper focuses on the study of the ICT applied to the role of logistics in companies relationships, therefore a deeper analysis will be carried out on how the ICT affect the traditional chain of consequences: Service Quality - Value - Satisfaction - Loyalty. The SEM analysis is used in order to contrast the hypotheses of the links proposed bearing in mind the high/low presence of the ICT. The results on the reliability and validation analysis of the scales used are satisfactory and our conclusions confirm the above mentioned chain of consequences and remark the ICT influence when describing these relations.
Subjects: 
ICT
logistics
supply Relationships
logistics service quality
logistics value
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by-nc-nd Logo
Document Type: 
Article

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