Bitte verwenden Sie diesen Link, um diese Publikation zu zitieren, oder auf sie als Internetquelle zu verweisen: https://hdl.handle.net/10419/54447 
Erscheinungsjahr: 
2008
Quellenangabe: 
[Journal:] Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE) [ISSN:] 1135-2523 [Volume:] 14 [Issue:] 3 [Publisher:] Elsevier [Place:] Amsterdam [Year:] 2008 [Pages:] 107-126
Verlag: 
Elsevier, Amsterdam
Zusammenfassung: 
The implementation and certification of QA systems has become a widespread practice in the business world. Measurement and control systems adopted by businesses should reflect their level of commitment to quality management. Generally speaking, the need to develop non-financial indicators supporting the implementation of QA systems and their subsequent continual assessment is generally accepted. This work studies the relationship between quality and the use of non-financial indicators to manage quality in the Spanish furniture industry. Our results allowed us to claim that ISO 9000 certified businesses use non-financial indicators to a larger extent compared to non-certified businesses.
Schlagwörter: 
measurement
non-financial measures
ISO 9000
quality management
Persistent Identifier der Erstveröffentlichung: 
Creative-Commons-Lizenz: 
cc-by-nc-nd Logo
Dokumentart: 
Article

Datei(en):
Datei
Größe
261.6 kB





Publikationen in EconStor sind urheberrechtlich geschützt.