Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/54447 
Year of Publication: 
2008
Citation: 
[Journal:] Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE) [ISSN:] 1135-2523 [Volume:] 14 [Issue:] 3 [Publisher:] Elsevier [Place:] Amsterdam [Year:] 2008 [Pages:] 107-126
Publisher: 
Elsevier, Amsterdam
Abstract: 
The implementation and certification of QA systems has become a widespread practice in the business world. Measurement and control systems adopted by businesses should reflect their level of commitment to quality management. Generally speaking, the need to develop non-financial indicators supporting the implementation of QA systems and their subsequent continual assessment is generally accepted. This work studies the relationship between quality and the use of non-financial indicators to manage quality in the Spanish furniture industry. Our results allowed us to claim that ISO 9000 certified businesses use non-financial indicators to a larger extent compared to non-certified businesses.
Subjects: 
measurement
non-financial measures
ISO 9000
quality management
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by-nc-nd Logo
Document Type: 
Article

Files in This Item:
File
Size





Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.