Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/54447
Authors: 
Marín Vinuesa, L. M.
Ruiz-Olalla Corcuera, M. C.
Year of Publication: 
2008
Citation: 
[Journal:] Investigaciones europeas de dirección de la empresa (IEDEE) [ISSN:] 1135-2523 [Volume:] 14 [Year:] 2008 [Issue:] 3 [Pages:] 107-126
Abstract: 
The implementation and certification of QA systems has become a widespread practice in the business world. Measurement and control systems adopted by businesses should reflect their level of commitment to quality management. Generally speaking, the need to develop non-financial indicators supporting the implementation of QA systems and their subsequent continual assessment is generally accepted. This work studies the relationship between quality and the use of non-financial indicators to manage quality in the Spanish furniture industry. Our results allowed us to claim that ISO 9000 certified businesses use non-financial indicators to a larger extent compared to non-certified businesses.
Subjects: 
measurement
non-financial measures
ISO 9000
quality management
Document Type: 
Article

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