Tarí Guilló, J. J. López Gamero, M. D. Molina Azorín, J. F.
Year of Publication:
[Journal:] Investigaciones europeas de dirección de la empresa (IEDEE) [ISSN:] 1135-2523 [Volume:] 13 [Year:] 2007 [Issue:] 2 [Pages:] 203-216
The aim of the paper is to analize the EFQM model self-assessment process in an small and medium sized enterprise (SME). This paper shows how a self-assessment process is developed and why it may succeed, indicating its advantages, difficulties, and success factors. A case study is used, analyzing primary and secondary data from a private firm. The contribution of this paper is to give a complete overview of the self-assessment process (workshops approach), to provide lessons for managers of other organizations to learn from.
total quality management self-assessment EFQM model SME