Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/54406
Authors: 
Tarí Guilló, J. J.
López Gamero, M. D.
Molina Azorín, J. F.
Year of Publication: 
2007
Citation: 
[Journal:] Investigaciones europeas de dirección de la empresa (IEDEE) [ISSN:] 1135-2523 [Volume:] 13 [Year:] 2007 [Issue:] 2 [Pages:] 203-216
Abstract: 
The aim of the paper is to analize the EFQM model self-assessment process in an small and medium sized enterprise (SME). This paper shows how a self-assessment process is developed and why it may succeed, indicating its advantages, difficulties, and success factors. A case study is used, analyzing primary and secondary data from a private firm. The contribution of this paper is to give a complete overview of the self-assessment process (workshops approach), to provide lessons for managers of other organizations to learn from.
Subjects: 
total quality management
self-assessment
EFQM model
SME
Document Type: 
Article

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