Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/337844 
Year of Publication: 
2025
Citation: 
[Journal:] Annals of Tourism Research Empirical Insights [ISSN:] 2666-9579 [Volume:] 6 [Issue:] 2 [Article No.:] 100187 [Year:] 2025 [Pages:] 1-10
Publisher: 
Elsevier, Amsterdam
Abstract: 
This study investigates the semantic alignment between Airbnb property descriptions and guest reviews. Word2Vec embeddings and affinity propagation clustering are used to identify granular semantic concepts, enabling a detailed comparison of the two text types. A new metric, concept coverage ratio, is introduced to measure the extent to which the guest review content is reflected in property descriptions. Results show that a higher concept coverage ratio is generally associated with more positive sentiment in reviews, suggesting that better alignment between host and guest perspectives contributes to guest satisfaction. However, longer and detailed descriptions may limit the potential for pleasantly surprising guests, as it reduces the chance for positive disconfirmation. These findings offer practical insights for improving communication in peer-to-peer accommodation.
Subjects: 
Airbnb
Clustering
Semantic similarity
Sentiment analysis
Word embeddings
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by-nc-nd Logo
Document Type: 
Article

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