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Erscheinungsjahr: 
2022
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[Journal:] Economies [ISSN:] 2227-7099 [Volume:] 10 [Issue:] 5 [Article No.:] 96 [Year:] 2022 [Pages:] 1-22
Verlag: 
MDPI, Basel
Zusammenfassung: 
Innovation in education has been heavily focused on pedagogical, technological, or regulatory elements, while service innovation relates to other elements involving interpersonal and community co-production too. This paper provides a conceptual framework to understand innovation in education from a service economic perspective. This is done by bridging two rather disconnected research areas: service innovation and education innovation. The results indicate that (i) the characteristics of education as a service (such as interactive co-production) should be taken into account to better understand how innovations are created and implemented; (ii) innovation modes in education can be aligned with service innovation modes, mainly when a public service logic is adopted; (iii) the tension existing in service innovation between customization and standardization is replicated in the education sector; and (iv) multiagent frameworks in service innovation are particularly visible in innovative learning communities. Managerial and policy implications should be guided by service-friendly principles such as freedom, autonomy, and subsidiarity.
Schlagwörter: 
co-production
education
innovation
services
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