Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/327609 
Year of Publication: 
2025
Citation: 
[Journal:] Journal of Innovation & Knowledge (JIK) [ISSN:] 2444-569X [Volume:] 10 [Issue:] 3 [Article No.:] 100708 [Year:] 2025 [Pages:] 1-10
Publisher: 
Elsevier, Amsterdam
Abstract: 
This study examines the impact of emotional exhaustion on business performance, with a particular focus on small and medium-sized enterprises (SMEs). To achieve this objective, data were collected from business owners in the developing economy of Ecuador. The research specifically explores how the effects of emotional exhaustion vary according to the gender of the business owners and investigates the role of social support in family businesses as a psychological protective factor that may help mitigate the negative consequences of emotional exhaustion. The methodology is based on quantile regression, which facilitates the analysis of the effects of emotional exhaustion across various quantiles of the conditional distribution of business performance. The results reveal that emotional exhaustion has a negative and statistically significant effect on business performance, with businesses led by men showing more pronounced effects. However, family businesses experience a mitigating effect because their organizational structure provides social support that helps counterbalance the detrimental impact of emotional exhaustion. The results underscore the need to consider both the gender of entrepreneurs and the structural characteristics of businesses when designing strategies to improve business performance and resilience. The study provides valuable insights into academic research and business practice, with practical recommendations grounded in the relevant academic literature.
Subjects: 
Business performance
Emotional exhaustion
Resilience
Life satisfaction
Gender
JEL: 
C01
M02
L01
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by-nc-nd Logo
Document Type: 
Article

Files in This Item:
File
Size





Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.