Bitte verwenden Sie diesen Link, um diese Publikation zu zitieren, oder auf sie als Internetquelle zu verweisen: https://hdl.handle.net/10419/326620 
Erscheinungsjahr: 
2024
Quellenangabe: 
[Journal:] Cogent Business & Management [ISSN:] 2331-1975 [Volume:] 11 [Issue:] 1 [Article No.:] 2414863 [Year:] 2024 [Pages:] 1-12
Verlag: 
Taylor & Francis, Abingdon
Zusammenfassung: 
Repeat purchases are an important element in marketing because they increase revenue. For commercial training institute, revenue is also important. Studies have shown that price of an initial purchase relates to repeat purchases; however, the strength of this relationship may depend on several variables. This study aims to determine whether satisfaction and service quality can moderate the relationship between price and repeat purchases specifically in a training industry. We analyzed 90 courses offered by a training institute. Using the partial least squares statistical technique, we find that the price of training predicts repeat purchases. The relationship between price and repeat purchases strengthens as satisfaction improves but not service quality. However, both satisfaction and service quality had a positive effect on repeat purchases. Therefore, in addition to the fee to attend training, training institutes need to improve participants’ satisfaction and service quality, thus improving the firm’s repeat purchase.
Schlagwörter: 
Customer satisfaction
partial least square
price
repeat purchase
service quality
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