Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/326614 
Year of Publication: 
2024
Citation: 
[Journal:] Cogent Business & Management [ISSN:] 2331-1975 [Volume:] 11 [Issue:] 1 [Article No.:] 2414854 [Year:] 2024 [Pages:] 1-22
Publisher: 
Taylor & Francis, Abingdon
Abstract: 
This study aims to summarize the critical idea into a conceptual model to better understand the impacts of COVID-19 pandemic on the tourism and hospitality industry and synthesize recommendations for future research. Utilizing the Web of Science, Scopus, Google Scholar database and the judgement sampling approach, 140 full research articles (SSCI index) published in 47 leading tourism and hospitality journals were extracted and analyzed through an integrative review consisting of document and thematic analyses. From document analysis, five dimensions of COVID-19’s impacts on tourism and hospitality were found. Then, thematic content analysis identified 24 topics on COVID-19’s impacts on the tourism and hospitality industry. Contrary to prior literature reviews, this review develops a resilience cycle and COVID-19 impact model on the disruptive tourism and hospitality industry. These theoretical frameworks may offer a way to investigate the new paradigm wherein tourism and hospitality firms can provide better services to their customers during and after the COVID-19 pandemic.
Subjects: 
COVID-19 impacts
literature review
tourism and hospitality
thematic review
document analysis
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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