Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/326385 
Year of Publication: 
2024
Citation: 
[Journal:] Cogent Business & Management [ISSN:] 2331-1975 [Volume:] 11 [Issue:] 1 [Article No.:] 2371549 [Year:] 2024 [Pages:] 1-17
Publisher: 
Taylor & Francis, Abingdon
Abstract: 
While the connection between job burnout and quiet quitting is evident, the inhibitor underlying this relationship remains elusive. This research explores the moderating effect of optimism – a personal resource on the relationship between job burnout and quiet quitting. This study utilized a survey method of 405 Vietnamese employees working in 19 Vietnamese banks and analyzed data using PLS-SEM via Smart PLS 4.0. The results reveal that three dimensions of job burnout, namely personal burnout, work-related burnout, and client-related burnout, positively impact quiet quitting. In addition, optimism negatively moderates the links between personal burnout and work-related burnout with quiet quitting. Unexpectedly, optimism does not moderate the linkage between client-related burnout and quiet quitting. These results offer practical implications for human resource practices within Vietnamese banks.
Subjects: 
Job burnout
quiet quitting
optimism
banking
Vietnam
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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