Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/320511 
Year of Publication: 
2025
Series/Report no.: 
IZA Discussion Papers No. 17917
Publisher: 
Institute of Labor Economics (IZA), Bonn
Abstract: 
We study the shift to fully remote work at a large call center in Turkey, highlighting three findings. First, fully remote work increased the share of women, including married women, rural and smaller-town residents. By accessing groups with traditionally lower labor-force participation the firm was able to increase its share of graduate employees by 14% without raising wages. Second, workforce productivity rose by 10%, reflecting shorter call durations for remote employees. This was facilitated by a quieter home working environment, avoiding the background noise in the office. Third, fully remote employees with initial in-person training saw the higher long-run remote productivity and lower attrition rates. This underscores the advantages of initial in-person onboarding for fully remote employees.
Subjects: 
productivity
workforce mix
remote jobs
work from home
JEL: 
J2
J3
R1
Document Type: 
Working Paper

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