Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/318743 
Year of Publication: 
2020
Citation: 
[Journal:] Business Systems Research (BSR) [ISSN:] 1847-9375 [Volume:] 11 [Issue:] 3 [Year:] 2020 [Pages:] 147-166
Publisher: 
Sciendo, Warsaw
Abstract: 
Background: The usage of intelligent personal assistants (IPA), such as Amazon Alexa or Google Assistant is increasing significantly, and voice-interaction is relevant for workflows in a business context. Objectives: This research aims to determine IPA characteristics to evaluate the usefulness of specific functions in a simulated production system of an Enterprise Resource Planning (ERP) software. A new function called explanation-mode is introduced to the scientific community and business world. Methods/Approach: As part of a design science research, an artefact, i.e. an add-on for speech-interaction in business software, was developed and evaluated using a survey among ERP users and researchers. Results: In the area of IPA-features, the search-function and speech input for textual fields were recognised as most useful. The newly introduced feature, the explanation mode, was positively received too. There is no significant correlation between the usefulness of features and participant-characteristics, affinity to technology or previous experience with IPAs in a private context, which is in line with previous studies in the private environment leading to the conclusion that the task attraction is the most important element for usefulness. Conclusions: Most of the participants agreed that the speech-input is not able to fully substitute standard input devices, such as a keyboard or a mouse, so the IPA is recognised as an addition to traditional input methods. The usefulness is rated high especially for speech-input for long text fields, calling up masks and search-functions.
Subjects: 
intelligent personal assistant
human-computer-interface
enterprise-resource-planning
machine learning
business process
natural language processing
JEL: 
O3
O31
O32
O33
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by-nc-nd Logo
Document Type: 
Article

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