Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/318734 
Year of Publication: 
2020
Citation: 
[Journal:] Business Systems Research (BSR) [ISSN:] 1847-9375 [Volume:] 11 [Issue:] 2 [Year:] 2020 [Pages:] 159-165
Publisher: 
Sciendo, Warsaw
Abstract: 
Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes. Objectives: The primary aim of this research is to give a report on BPO maturity of Croatian companies and to stress the importance of key turning points. Methods/Approach: The cluster analysis method was used to analyse the survey results. Results: Croatian companies are currently evolving from the Defined level to the Linked level of BPO maturity. Conclusions: The results of the cluster analysis have shown that companies in Croatia have to improve all key turning points, with a special emphasis on the strategic view.
Subjects: 
process management
business maturity
cluster analysis
Croatian companies
turning points
JEL: 
M15
M21
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

Files in This Item:
File
Size





Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.